Frequently Asked Questions
ibajie FAQ — All Your Questions Answered in One Place
From opening an account to bKash deposits, claiming bonuses, BPL betting and responsible gaming — find detailed answers to all your ibajie questions right here.
ibajie is a trusted online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player, questions come up about deposit times, bonus terms, game rules or account security. On this FAQ page we have organised those questions into five topic-based sections so you can find the right information quickly and easily. If you do not find an answer, our 24/7 live chat support is always ready.
Account and Registration
To register at ibajie you need an active mobile number, an email address and a strong password. You also need to provide your date of birth for age verification — keep in mind that ibajie is for people aged 21 and above only. All information must be accurate and your own, as it will be verified at the time of withdrawal.
No. Under ibajie rules, each person may hold only one account. Attempting to open multiple accounts may result in all accounts being cancelled and funds being at risk of seizure. Enjoy all services through a single account.
Click the "Forgot Password" option on the ibajie login page. A verification code will be sent to your registered mobile number or email. Use the code to reset your password. If the problem persists, contact our 24/7 live chat — our team will assist you in Bengali.
ibajie may request identity verification before your first withdrawal or when depositing a large amount. You may need to submit a photo of your national ID card or passport. This process is carried out to protect players and prevent fraud. Once verification is complete, withdrawals are processed faster.
ibajie is designed as a mobile-friendly website. Visit ibajie.cam directly from your phone's browser to enjoy the full experience — no separate app download is needed. All games, deposits and withdrawal features work equally well on mobile.
Deposits and Withdrawals
When you deposit with bKash, your ibajie account balance is usually updated within a few minutes. The minimum deposit amount is ৳200. During peak network times it may take up to 15 minutes. If the deposit does not appear, contact live chat with your transaction reference number.
ibajie supports Bangladesh's main payment methods: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount across all methods is ৳200 and the minimum withdrawal amount is ৳500. No extra fees apply on any method.
The standard processing time for withdrawals at ibajie is 15 minutes to 2 hours. Mobile banking methods (bKash, Nagad, Rocket) are typically the fastest. The process goes more smoothly when your account is verified and the withdrawal amount is at least ৳500.
ibajie itself does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. For bank transfers, charges may apply according to the bank's own terms.
Go to the ibajie cashier page, select "Deposit" and choose Nagad. Send money to the indicated Nagad number (minimum ৳200) and enter the transaction ID in the form. Your balance will be updated within a few minutes. If you miss the reference, contact live chat for assistance.
Common reasons for a rejected withdrawal are — incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Check the status of your account and contact 24/7 live chat to resolve the issue — the reason will be explained to you.
Games and How to Play
During the BPL season you will find a list of active matches in ibajie's cricket section. Choose your preferred match and market (such as match winner, top batsman, total runs), enter your stake and confirm. The live betting option lets you place bets while the match is in progress. The minimum deposit amount is ৳200.
The ibajie slots section features popular titles from PG Soft, Pragmatic Play and JILI. Available games include Fortune Tiger, Mahjong Ways and Lucky Neko from PG Soft, as well as Gates of Olympus and Sweet Bonanza from Pragmatic Play. Fortune Gems and Boom Legend from JILI are also very popular. New games are added regularly.
RTP or Return to Player is the theoretical rate at which a game returns a percentage of total bets to players over the long term. It is a statistical average, not a guaranteed outcome for every session. At ibajie, the RTP for each game is set by the respective game provider and fair play is ensured.
Yes, ibajie's live casino games work fully on a mobile browser. For the best experience, use a stable internet connection (4G or Wi-Fi). Baccarat and Roulette from Evolution Gaming and Teen Patti from Ezugi are available on mobile without any issues.
Aviator, made by Spribe, is a crash game. When the game starts, a plane takes off and a multiplier keeps rising. You must "Cash Out" before the plane crashes. The longer you wait to cash out, the higher the multiplier — but if it crashes you lose your bet. Strategy and good timing are important.
ibajie's sports section offers football and other popular sports markets alongside cricket. Betting options are available for major tournaments including the FIFA World Cup and the Asia Cup. Visit the sports section to see available sports and markets.
Bonuses and Promotions
As a new member, ibajie gives a 100% match bonus on your first deposit, up to ৳15,000. Example: if you deposit ৳1,000 you get ৳1,000 as a bonus — total balance ৳2,000. This offer applies automatically to your first deposit after creating your account.
The wagering requirement is the condition for how many times you must place bets before bonus funds become withdrawable. ibajie's welcome bonus wagering requirement is 25x. That means if you receive a ৳1,000 bonus, you must place bets worth (৳1,000 × 25 =) ৳25,000 before withdrawing the bonus. Take your time meeting the requirement and play carefully.
The maximum cap on ibajie's welcome bonus is ৳15,000. Even if you deposit ৳15,000 or more, the bonus will not exceed ৳15,000. For example: if you deposit ৳32,000, the bonus will be ৳15,000 — bringing your total balance to ৳47,000.
ibajie's VIP program has three tiers: Bronze (maximum weekly cashback 0.5%), Silver (maximum 1.0%), and Gold (maximum 1.5%). By playing regularly, you can move up to a higher tier. Each tier offers more cashback and priority support.
Yes, ibajie offers special promotions for members during Eid, Pohela Boishakh and other festivals. These offers are available for a limited time and come with separate terms. Check the ibajie promotions page regularly to see current offers, or ask via live chat.
Security & Responsible Gaming
ibajie uses SSL encryption to keep all data secure. Your personal information and financial transactions are sent through encrypted channels. Information is not sold to third parties or shared without authorisation. Read our privacy policy for more details.
Yes. ibajie is committed to responsible gaming. If you feel your gaming habits are getting out of control, you can contact us via live chat or email to request self-exclusion or to set a deposit limit. Our team will act promptly.
No. ibajie is exclusively for users aged 21 and above only. Age is verified at registration, and if any account is found to have an underage user, that account is closed immediately.
If you feel an excessive urge to play, chat with ibajie's 24/7 live chat in Bengali or email [email protected]. Our team will help you set limits or arrange a break. To learn more about responsible gaming, visit our Responsible Gaming page.
ibajie uses software only from reputable game providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). These providers use random number generators (RNG) that are tested by independent third parties. Results are not predetermined — every spin or outcome is completely independent.
ibajie's support team is available seven days a week, 24 hours a day. There are two ways to get in touch: (1) Live Chat on the website — get instant help in Bengali; (2) Email — [email protected]. Feel free to reach out for any questions, complaints, or issues.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — ready to help with any issue.
Get in Touch with Us
Live Chat Support
Use ibajie's 24/7 live chat to speak directly with our team in Bengali. Get quick answers to any questions about your account, payments, or games.
Email Support
For detailed questions or documentation-related matters, email us at [email protected]. We will do our best to respond as quickly as possible.