For ages 21 and above — Safe Gaming Commitment

ibajie Responsible Gaming —
Your safety is our priority

Entertainment should be enjoyable, not a burden. At ibajie we make sure every player plays within conscious limits and receives support when needed.

What is responsible gaming and why does it matter?

Online gaming is a popular form of entertainment for millions of people. But when entertainment goes beyond control, it can have a negative impact on personal, family and financial life. At ibajie we believe that responsible gaming means maintaining full control over your time and money — and playing only for entertainment.

Responsible gaming is a mindful habit where a player bets within their means, does not try to chase losses after a defeat, and always puts family and work first. ibajie is committed to supporting every player on this path.

Only those aged 21 or above may participate on our platform. Creating and using an account by minors is strictly prohibited.

For ages 21 and above only

Core principles of responsible gaming

  • Play for entertainment only, not as a source of income
  • Set a budget in advance and stick to it
  • Do not try to "chase" losses after a defeat
  • Take regular breaks and spend time on other activities
  • Never play with borrowed money or funds you cannot afford to lose

ibajie's protective tools

We provide several practical tools to keep your gaming experience safe and enjoyable.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately; increasing it requires a waiting period of at least 7 days. This helps keep you within your set budget.

Session Time Limit

Set a specific time limit for each gaming session. When the set time is up, an automatic alert will appear. This is very effective in preventing long gaming sessions.

Self-Exclusion

If you feel gaming is getting out of control, you can exclude yourself from the platform for a set period or permanently. Login is completely blocked during self-exclusion.

Cooling-Off / Time-Out

You can take a time-out from 24 hours up to 30 days for a temporary break. During this period the account remains active but login is not possible. This is helpful for relieving mental fatigue.

Gaming History Review

You can view your full gaming history, win and loss statistics, and deposit and withdrawal records at any time. This helps you evaluate your own habits.

24/7 Support

Our Bengali-speaking support team is available around the clock for any concern. Speak with us directly on live chat — we are here for any question related to responsible gaming.

Warning signs of problematic gaming

If you notice any of the following signs in yourself or someone you know, seek help immediately:

  • You are betting beyond your budget and taking on debt
  • You cannot focus on work, family or sleep without thinking about gaming
  • You are trying to chase losses by betting more after a defeat
  • You are hiding how much you are gaming from family or friends
  • You feel restless or irritable when you try to take a break from gaming
  • You keep promising to stop gaming but cannot follow through
  • You are gaming to escape financial pressure or emotional distress

Ask yourself

If you answer "yes" to most of the questions below, consider seeking professional help:

01

Time check

Are you gaming longer than planned every day?

02

Money check

Is gaming making it hard to cover your everyday expenses?

03

Relationship impact

Is gaming creating problems in your relationships with family or people close to you?

Comparison of protection tools

The tools below are available in your account settings. If you feel the need, contact our support directly.

Tool name How it works Time to take effect Reversibility
Deposit Limit Blocks deposits above the set limit Immediately Reducing is instant; increasing requires 7 days
Session Time Limit Automatic logout after the set time From the next session Can be changed at any time
Time-Out Login blocked from 24 hours up to 30 days Immediately Automatic restoration after the period ends
Self-Exclusion Account suspended for a set period or permanently Immediately Permanent exclusion cannot be reversed
Reality Check Shows session time after a set interval When activated from settings Can be turned off at any time

Detailed safe gaming guidelines

Setting financial limits

Before you start gaming, set aside a specific portion of your monthly entertainment budget for gaming. This amount should be something you can afford to lose without it affecting your daily life. Use the deposit limit feature on ibajie to keep automatic control over this budget.

Managing your time

Decide in advance the maximum time you will spend gaming each day and use alarms or session timers. Never game during meal times, family time, work or study hours. Avoid gaming when you are tired or under mental stress.

Protecting minors

An ibajie account is for those aged 21 or above only. Make sure no child or teenager in your household can access the platform using your device. Never share your password and make it a habit to log out.

Mental wellbeing and balancing entertainment

Enjoy gaming as a form of entertainment. Take wins and losses in stride. Resist the urge to bet more out of frustration or anger after a loss. Regularly spend time on other hobbies, exercise and social activities.

Be honest with family and friends

Hiding gaming is one of the first signs of problematic behavior. Talk openly with family or trusted friends about your gaming habits. If they express concern, take it seriously.

Professional support

Gaming addiction is a recognized mental health condition. If you or a loved one shows signs of a problem, seek advice from a mental health professional. ibajie's support team is always ready to point you in the right direction.

Need help? We are here for you.

To learn more about responsible gaming or to activate protection tools on your account, speak with our support team now.

Common questions about responsible gaming

Below are answers to the questions our players ask most frequently about responsible gaming.

Yes, ibajie follows a strict age verification process. Only those aged 21 or above may open an account and play. Identity verification is mandatory at registration and at withdrawal. Accounts suspected of belonging to minors are suspended immediately.

After logging into your account, go to the "Responsible Gaming" option under the "Account Settings" section. There you can set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. If you have any trouble, check our FAQ page or contact us via live chat.

It depends on the type of exclusion. After a fixed-term exclusion (such as 3 months or 6 months) ends, the account returns to normal. However, after a permanent self-exclusion the account cannot be reactivated. Speak with support before making a decision.

Yes, the World Health Organization (WHO) has identified gaming addiction as a recognized mental health condition. It is a behavioral problem that can be managed with the right support and treatment. Seek help without shame — it is not a sign of weakness, but of courage.

ibajie treats the protection of minors as its highest priority. Age verification is mandatory at registration and no one under 18 or 21 is permitted to open an account. If family members have concerns, contact us and we will take the necessary steps.

Speak directly in Bengali with ibajie's 24/7 live chat support. Our support team is trained in responsible gaming and will help you activate the right tools and take the necessary steps. You can also reach us by email: [email protected].

RTP (Return to Player) is a statistical measure that indicates what percentage of total wagers a game returns to players over the long term. It is not a guarantee — the outcome of any individual session can differ significantly from the RTP. A clear understanding of RTP helps set realistic expectations.